Returns & Exchanges

We want you to love your handmade jewelry! If you're not completely satisfied, please review our return and exchange policies below.

Return Policy
• Returns and exchanges are accepted within 14 days of delivery.
• Items must be unused, unworn, and in their original packaging.
• Earrings are final sale due to hygiene reasons and cannot be returned or exchanged.
• If you'd like to exchange an item, please contact us first to ensure availability.

How to Initiate a Return or Exchange
• Email us at hello@yintricate.com with your order number and reason for return/exchange.
• We will provide return instructions and a shipping address.
• Once we receive and inspect the item, we’ll process your refund or exchange.

Refunds
• Refunds (excluding shipping costs) will be issued to the original payment method within 5 days after we receive your return.

Return Shipping
• Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we are not responsible for lost returns.
• If an exchange is due to a mistake on our part or a defective item, we will cover the return shipping.

If you have any questions, feel free to reach out here—we're happy to help!